Frequently Asked Questions (for GEN5) - CAR MULTIMEDIA SOFTWARE

Please find below the frequently asked questions for GEN 5.0 multimedia devices.

If the name Mobis is at the beginning of the question, then this question only applies to devices manufactured by Mobis.
If there is no such name, then the question is universal for all GEN5 devices.

1. When connecting the radio to wi-fi from the iPhone, I have to enter the password every time. Is this how it should work?

This is a feature of iPhones, and not for all of them this happens. It all depends on the network security settings of the phone. Probably this video will be helpful https://cloud.mail.ru/public/bDar/2CweE5WNg

2. Is it possible to watch video while driving?

Yes. GEN5 Customware supports video in motion.

3. Mobis without Wi-Fi and SD card. Is it possible to upload MP3 files to the Installation flash drive?

Yes, it’s possible. Create folders MUSIC, VIDEO and use it. Detailed recommendations are here https://menaco.co/usb-stick

4. Mobis without Wi-Fi and SD card. I do not have Wi-FI and SD card at my radio. There is no understanding of how all this will work.

The GEN5 firmware added the ability to use an external Wi-Fi USB adapter and USB hub. Please find more details here https://www.drive2.ru/o/b/554597789292561496/

5. Mobis without Wi-Fi and SD card. As far as I know, I do not have standard navigation, where does GPS data from satellites come from, and how will navigators work in castomware?

Your multimedia has a built-in GPS chip, but it is not supported by firmware. The GEN5 Customware solves the issue of connecting the built-in GPS with a satellite via a WiFi adapter or USB modem. Third-party navigators will work by receiving data from this GPS module.

6. How to recover custom SD card / USB stick with Menaco GEN5 Customware?

Please note that the operation of the software depends on the quality of the SD Card (or USB Stick). Buy a new SD card (USB Stick), be sure to read the appropriate guidelines SD Cards (USB sticks).

How to restore a custom SD Card for LG, Motrex:

Unpack the contents of the shared archive onto your computer (archive file Menaco Customware). Copy the __CUSTOM__ folder to a blank SD Card. Copy the previously obtained Menaco GEN5 license key to the __CUSTOM __ folder.

How to restore a custom SD Card for Mobis (with SD and Wi-Fi):

Unpack the contents of the Custom to a blank SD Card, as indicated in the Installation Instructions, section “Installing Custom” (archive file Menaco SD Custom). Copy the previously obtained Menaco GEN5 license key to the __CUSTOM __ folder.

How to restore a custom USB Stick for Mobis (without SD and Wi-Fi):

Unpack the contents of the custom to a clean USB Stick, as indicated in the Installation Instructions, section “Custom Installation” (archive file Menaco SD Custom). Copy the previously obtained Menaco GEN5 license key to the __CUSTOM__ folder.

7. Mobis without Wi-Fi and SD card. GEN5 stopped working today. Neither the menu nor the settings open, do not respond. Even with disconnected usb does not ask to connect. What could be?

The problem is either with the USB flash drive or with the USB hub. If the problem is in the USB Stick, then you do not need to reinstall the GEN5 Customware. You need to create working files on a new USB Stick. The installation Instructions tell you to create a backup copy of the flash drive. Copy from your backup. If you do not have a backup copy, then use USB recovery instructions in Qiestion 6 above. If the problem is in the USB hub, just replace it.

8. Mobis without Wi-Fi and SD card. Periodically, the firmware does not load, I want to reinstall it. How can I do this? Yesterday evening everything worked ok, in the morning it does not load, it repeats a couple of times already.

You do not need to reinstall Customware. The problem is either with the flash drive (most likely) or with the USB hub. You need to create working files on a new USB Stick. The installation Instructions tell you to create a backup copy of the flash drive. Copy from your backup. If you do not have a backup copy, then use USB recovery instructions in Question 6 above.

9. Multimedia device ST.HM.RUS.E531.180914. Please tell me, is it possible to update the operating system in this case?

Unfortunately, no. If the software version number starts with ST, then this is the 4th generation multimedia device. The fact is that OS Android 2.3 is installed in GEN 4.0 devices, and the device microprocessor does not allow upgrading the operating system. Since 2018, the manufacturers of Google and Yandex applications have stopped supporting devices with Android below version 3.0 (they disabled the ability to download maps and build routes). Navitel also does not support this version of Android 2.3. Only Navitel 9.8 can be installed on this version, which supports old maps only, not later than Q2 2018. In case of GEN 4.0 muldimedia the best option would be to use mirroring of the smartphone screen on the device screen. This can be done via Android Auto for Android or CarPlay for iPhone. Find solutions on the Internet.

10. Is it possible to mirror the screen of an android smartphone? Do you plan to implement the function of mirroring the smartphone screen at radio? After all, Google Play has such applications.

No, it is not planned. All these applications work on Android version 5 and higher (GEN 5.0 devices runs on Android 4.2).

11. TP-LINK TL-WN725N connected but it does not see the phone, do I need to install any application

For Wi-Fi connection see the Installation Instructions, section Installing Wi-Fi.

12. USB hub must be 3.0 or 2.0

USB 2.0. Get more details about USB hubs here https://www.drive2.ru/o/b/554597789292561496/

13. Can I install SYGIC nav app with maps by me own?

SYGIC is made for Android 4.4 or higher. But your headunit runs under Android 4.2, i.e. SYGIC cannot be installed.

14. Will Android Auto work with GEN5 Customware over Bluetooth?

No, a mobile phone and a multimedia device can be connected via a data cable only to have Android Auto or CarPlay:

On LG device and Mobis with SD Card: via a cable.
On Mobis without Wi-Fi and SD Card: AA or CP will not work over a cable as according to the Installation Instructions, AA and CP must be turned off, otherwise a WiFi adapter will not work.

15. Please tell me why, when trying to update maps via the Internet on the headunit, Navitel writes “the license key is blocked”.

You should not download maps from the Internet to the headunit directly. Navitel maps must be copied from the computer to the SD Card manually.

16. Mobis with Wi-Fi and SD card. Your firmware is up, everything works. BUT!!! The regular navigation has stopped loading. I insert the original SD Card, the radio says that it saw the Card, reboots, and then a message appears that I need to update the software. What do you think?

You need to copy original maps for firmware version 112 to the SD Card. Maps for 112 firmware are here: https://cloud.mail.ru/public/2ZEr/55PJBXbsx

17. LG Devices. Why my media can’t see .apk files? Why are .app installers like Apple phones, and not .apk like Androids?

In the GEN5 firmware, the installation of any APK applications is currently closed. Only those applications that were packaged in the APP format during the development of the firmware are installed. This was done for the user’s safety, because not all applications work correctly on GEN 5.0 devices. There is no Internet browser for security reasons. Not all programs can run on a stripped-down Android radio. The absence of a browser protects users from installing crooked programs. If we open the browser, then there are a large number of users asking for help in restoring the radio after trying to install unverified programs.

18. Does Yandex.Navigator work with my account?

Yes.

19. Can I log into YouTube using my account?

Yes.

20. WhatsApp is not in the list of applications? Is it possible to implement it?

No, because this app runs on Android 5.0 or higher (GEN5 devices run on Android 4.2).

21. The firmware has been installed, but some programs give an error during installation: Installing the application … /storage/sdcard1/__CUSTOM__/APP/._Yandex_Music.app An APP_CORRUPT error has occurred.

The signs “._” in front of the application name (for example, /storage/sdcard1/__CUSTOM__/APP/._Yandex_Music.app) indicate that the MAC computer was used. You copied not the .app file, but the link. Use a Windows PC.

22. I wanted to download 2 gis maps, it seems that Customware installs them in the device, and not on a memory card. Please specify how to downloaded on SD.

Maps for all third-party navigators must be downloaded first to a PC, and then copied to an SD Card.

23. Is it possible to play video and music through the SD Card?

Yes, but it is highly discouraged to constantly remove and insert the SD Card into the headunit. It is better and safer to do this using a USB Stick.

24. Sygic GPS Navigation is not included in the list of applications. Is it possible to implement it? I have a subscription to it.

Unfortunately, no, because this app runs on Android 4.4 or higher (GEN5 devices run on Android 4.2).

25. How to hide Customware from a car dealer for MOT?

The dealer will never see the Customware, unless you tell him about it yourself. Before going to the dealer (for maintenance), follow the simple steps:

LG multimedia:

Take out your custom SD card and insert your original SD Card. In this case, the firmware will be stock completely. After visiting the MOT, insert the custom SD Card back and reboot the device with the RESET button.

Mobis (with SD card) multimedia:

Switch the Customware to the dealer mode (button in the Custom Settings Menu). Remove the custom SD Card, and insert the original SD Card. In this case, the firmware will be stock completely. After visiting the MOT, return the custom SD Card back. If the dealer mode does not turn off within a minute, reset the device with the RESET button.

Mobis (without SD-card) multimedia:

Switch the Customware to the dealer mode (button in the Custom Settings Menu). Remove the USB Stick (USB hub) with custom files. In this case, the firmware will be stock completely. After visiting the MOT, return the USB Stick (USB hub) back. If the dealer mode does not turn off within a minute, reset the device with the RESET button.

If you are using an original SD Card:

Remove the original SD Card and leave it at home. Return the SD Card back after visiting the service center.
Or make a copy of the SD Card to your computer. Delete the __CUSTOM __ folder from the SD Card. After visiting the service center, copy the __CUSTOM__ folder back to the SD.

26. When I logged into YouTube, the message “There is a new version of the YouTube app. Update”, which freezes and there is no way to open YouTube. The application requires updating, but is not updated via wifi?

You need to update this application, but not through the multimedia device (Wi-Fi). Do it manually using a PC (through the cloud of applications available for installation). Go to the cloud with applications in the YouTube folder (the link to the cloud is given in the Installation Instructions). Download the new version of the YouTube to your PC. Remove the old version of YouTube from the device. Install the new version of YouTube at the device.

27. Mobis. When I start Yandex.Navigator, the radio turns off and the radio does not turn on until my exit the navigation. The problem disappears only after the device is rebooted with the Reset button, but after a second login to Yandex it appears again. What to do?

There can be the two reasons: 1. The SD card is broken and the configuration is not saved on it. Replace it. For how to replace a card, see the answer to Question 6 above. 2. In the Yandex.Navigator settings, uncheck the box for the media application (see the Instructions for upgrading to version 3.1.7, section Configuring applications for sound output).

28. Mobis. Can I install the updated DVR dash cam app myself?

GEN5 Customware version 3.1.7 for Mobis allows you to install APK application (.app, .apk) yourself. Please note that not all .apk applications work correctly on this device. Be careful, installing incompatible applications may affect the stability of the device. Unqualified actions during the installation of such applications can disrupt the work of the customware! Your application must support Android OS 4.2.x (API Level 17), as well as the ARM processor architecture. Android version must be no higher than 4.2.x, API indicator must be no higher than 17. Check these settings for your application first. A site where you can quickly check the .apk application https://www.sisik.eu/apk-tool. If the application being tested has API level 17 and below (see the report in the Minimal supported Android version line), then you can install such an application.

29. Mobis. Why does the firmware not see apk files on the SD card? Are they in the same folder as app?

The firmware does not see the .apk application because it is for a newer version of Android. The API needs to be 17 or lower (Android 4.2). See the answer to Question 28 above.

30. What does localization do (under the Installation Instructions)?

Localization is needed to install the Russian language (if needed) to multimedia devices assembled in USA or Korea. It doesn’t add any new features. This option is only required for Russian speaking users.

31. In case Navitel I use the maps ver.9. Is there some trick how can I use maps ver.11 instead of ver.9?

Navitel 9.13 and Navitel 11.8 have the same maps; they are just designed for different devices.

Navitel 9.13 supports Android 4.0 – 4.3 (GEN 5.0 devices run Android 4.2).

Navitel 11.8 supports Android 4.4 and above.

32. YouTube stopped working (error 400). How to fix this problem?

Since March 2022, there have been problems with the operation of the YouTube application on any Android devices, including GEN5.

There may be several reasons, for example, settings in a multimedia device, the closure of the YouTube Vanced project (this is an extended version of YouTube that allows you to block advertising, adds background video playback, scaling and much more), problems with account authorization.

Currently, YouTube does not run because third-party app developers are gradually ceasing to support Android 4.x apps.

We are looking for alternatives! As an alternative, we are adding other applications that work for now.

Try installing other apps from our app cloud (e.g. DriveTube-v1.0.0.0.app, NewPipeLegacy_revo-07.2024.app, SmartTube_stable_22.38_12.07.2024.app). For details, see our cloud for downloading applications, file “What to install instead of YouTube.txt” in the YouTube folder at https://cloud.mail.ru/public/2SCP/3EpAg7GXJ/YouTube/

Or you can use internet browsers (Chrome) and open YouTube in them.

Or you can use IPTV by connecting a playlist with channels to it (we recommend using paid playlists, e.g. cbilling.eu, because free playlists also stop working unexpectedly).

33. Mobis. The Internet is connected from the router, but cannot be connected from the iPhone.

Use a SIMPLE access point name (and password). Use latin letters and no special characters or spaces.

If you are connecting an iPhone, then in the modem settings you need to select the “Maximum Compatibility” item and latin letters only in the access point name (and password). Name the access point something simple like 222.

34. The radio channels are switched incorrectly using the standard buttons on the steering wheel (only two radio stations are switched).

The multimedia device is completely reset during the installation of the customware. Accordingly, all favorite stations will be deleted. You need to re-assign them as favorites and they will be listed.

This is a standard function of the radio receiver, and it is written about in the factory instructions for the radio receiver.